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Manage Your Membership

We know that busy New Yorkers have lots on their schedules, so at New York Health & Racquet Club
we make every effort to make sure that making occasionally necessary changes to your
NYHRC membership is simple, straightforward and easy.

Please note that the majority of these questions in this section are answered for “Individual” members.
If you have a corporate membership, please email corpwellness@nyhrc.com for more information.

To create a MICO account on nyhrc.com:
MY ACCOUNT link

  1. Click Register
  2. Type in agreement number & personal information
    • If you do not know agreement number: Click Retrieve Agreement Number
  3. Click Continue
    • If you have more than one member included in your agreement, there is an additional step of typing in the barcode and then clicking continue.
  4. Create a USERNAME AND PASSWORD, click Register and Sign In!

You are now ready to Sign In to MY ACCOUNT.

Logging on to MY ACCOUNT allows you to view accuracy of personal information, look up NYHRC member information such as home club, agreement number, agreement type, payment history and check-in history. In addition, you are also able to change your password and register for classes.

Visit our cancellation page for individual and corporate members and fill out the appropriate form. You will receive an automated receipt.

Under New York state law, you have up to three days from the beginning of your membership to cancel and receive a full refund. Refunds may take up to 15 days to be processed. If it has been longer than 15 days since you submitted your cancellation request, please send an email to memberservices@nyhrc.com and we will be happy to follow up with you.

For individual members, just stop by the front desk of any club, speak to the manager or send an email to customerservice@nyhrc.com.

For corporate members please email corpwellness@nyhrc.com.

Freezes are periods of time during which your membership is temporarily suspended. Freezes are done in 30 day increments for up to three months per year. (If you are freezing for a medical reason, you may freeze for up to six months in a year by providing a doctor’s note stating you are unable to workout for six months or more with your request.) There is a $25 fee each time your membership is placed on freeze.

If you are a prepaid or paid in full member, freezes are done in 30 day increments and the time will be added onto the expiration date of your membership. If you are a monthly billing member, freezes are done in 30 day increments from billing date to billing date. Please note that the freeze will be removed from the account if you check into the club.

To freeze your membership simply stop by the front desk of any club and speak with the manager, or send an email to memberservices@nyhrc.com.

FOR CORPORATE MEMBERS- To freeze your account please email corpwellness@nyhrc.com.

If you are a pre-paid or paid in full member you may transfer your membership to another member, friend or family member by filling out a quick form at the front desk of any location. There is a one time $50 transfer fee to transfer your membership. Please note that monthly billing memberships may not be transferred.

PERSONAL TRAINING, MASSAGE THERAPY, SWIM LESSONS, SQUASH/RACQUETBALL INSTRUCTION:

  • Member may purchase individual sessions or a series of sessions for the services offered by NYHRC. All rates are subject to change without notice at the sole discretion of NYHRC. Series are valid only when Membership is in effect, and any unused balance is non-refundable unless the Membership is cancelled under terms of Section 1 or 2 of the TERMS OF CANCELLATION in your agreement.
  • Member must give 24 hour notice to cancel any session, or Member will be charged for the service.
  • Member will be assigned a PIN for service redemption, which should not be shared with anyone.

*All services are purchased from NYHRC, not any particular staff member. In the event of the departure from NYHRC of the assigned employee, NYHRC will reassign another employee.

Earn rewards for working out, completing sessions, referring friends & more to redeem NYHRC swag. Join our Rewards Program today.

All children must be accompanied at all times by a parent or guardian, or swim instructor. Swimmers must be toilet trained, as swim diapers are not permitted. Children 5 years of age and older are not permitted in the opposite sex dressing area. For a fee of $10.00 per child, each Member may bring up to 2 toilet-trained children to use the pool on weekends during the club's designated KIDS SWIM hours. Guest entrance policies and fees are subject to change without notice.

Membership Amenities

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